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Before you dial, save yourself time by having all your information ready. The agent will almost certainly ask for:
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When you call, you can use a script like this:
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State your intent: "I need to cancel my upcoming flight."
Understand your ticket type:
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Ask the rep to confirm: "Can you please confirm the value of the eCredit I will receive and its expiration date?"
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Call at Off-Peak Times: Avoid calling on Monday mornings or during major weather events if you can. The best times are often very early in the morning (before 8 a.m. ET) or late at night (after 9 p.m. ET). Tuesdays and Wednesdays are also generally less busy.
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