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Before you call, it’s helpful to understand the two main types of tickets, as this will dictate your options:
Refundable Tickets: These are typically more expensive (like full-fare Business or First Class) and, as the name implies, can be canceled at any time before departure for a full refund to your original payment method.
Non-Refundable Tickets: This includes most Economy and promotional fares. When you cancel these, you won't get your money back. However, the value of your ticket (minus any potential cancellation fee) is often converted into a flight credit (or "Travel Credit") that you can apply to a future Lufthansa flight, usually within one year.
The 24-Hour Rule: The U.S. Department of Transportation mandates a 24-hour "free-look" period. If you booked your flight directly with Lufthansa at least seven days before departure, you can cancel it within 24 hours of booking for a full cash refund, regardless of the ticket type. The fastest way to enact this is by calling ☎️+1(888)-241-1165.
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6-Character Booking Code: This is your "Record Locator" or "PNR."
Passenger Names: The full legal names of all travelers on the reservation.
Flight Details: Your flight numbers and dates.
Miles & More Number: If you are a member, have your number handy.
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A significant portion of premium cabin bookings are handled by phone.
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Call ☎️+1(888)-241-1165 with your 6-character booking code.
Explain the Change: Tell the agent the new date or flight you want.
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Fare Difference: This is the most significant cost. If you bought a $400 ticket a month ago and now want to fly on a $900 last-minute flight, you must pay the $500 difference in addition to any fee.
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