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"Delta One" is the airline's premier business class cabin, typically found on long-haul international and transcontinental routes.
Using Global Upgrade Certificates (GUCs): This is a top-tier Medallion benefit. The best way to use GUCs is to call. An agent can confirm "upgrade inventory" and apply your certificate immediately. You can also be added to the waitlist if inventory isn't available at the time of booking.
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Baggage Issues: 1-800-325-8224
Refund Status: 1-800-847-0578
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